1. Introduction
Welcome to Wasan Group ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website wasangroup.com and use our B2B marketplace platform.
Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.
2. Information We Collect
2.1 Personal Information You Provide
- Account Registration: Full name, email address, phone number, company name, and country.
- Business Details: Business registration number, industry type, trade history.
- Payment Information: Billing address, payment method (we do not store raw card data).
- Communications: Messages sent through our platform, support tickets, and email correspondence.
2.2 Automatically Collected Information
- IP address and approximate geolocation
- Browser type, OS, device identifiers
- Pages visited, time spent, clickstream data
- Referring URLs and search terms
2.3 Information from Third Parties
We may receive information from business verification services, social login providers (Google, LinkedIn), and public trade databases to enhance supplier verification.
3. How We Use Your Information
- Provide, operate, and maintain the Wasan Group platform
- Process transactions and send related information (receipts, invoices)
- Verify supplier and buyer identities
- Personalize your experience and deliver targeted content
- Send promotional communications (with your consent)
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal data. We may share it with:
- Service Providers: Cloud hosting, payment processors, email services, analytics providers.
- Business Partners: When you initiate trade connections, relevant profile data is shared with counterparties.
- Legal Requirements: When required by law, court order, or government authority.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion at any time. Some data may be retained for up to 7 years for legal and financial compliance.
6. Your Rights
Depending on your location, you may have the right to:
- Access a copy of your personal data
- Correct inaccurate information
- Request deletion ("right to be forgotten")
- Object to or restrict processing
- Data portability
- Withdraw consent at any time
To exercise these rights, contact us at privacy@wasangroup.com.
7. Cookies
We use cookies and similar tracking technologies. For details, see our Cookie Policy.
8. International Transfers
Your data may be transferred and processed in countries outside your home country, including countries that may not have the same data protection laws. We implement appropriate safeguards (e.g., Standard Contractual Clauses) to protect transfers.
9. Children's Privacy
Our platform is not directed to individuals under the age of 18. We do not knowingly collect personal data from minors.
10. Changes to This Policy
We may update this policy periodically. We will notify you of significant changes via email or a prominent notice on the platform. Continued use after changes constitutes acceptance.
11. Contact Us
For questions about this Privacy Policy, contact our Data Protection Officer at:
Email: privacy@wasangroup.com
Address: Office 17, Rawand Building, Malaz, Riyadh 13214, Saudi Arabia